We work with each person to help them develop a Person Centered Plan. We work with the person’s wider circle, their families, friends, advocates and other professionals to ensure the plan truly reflects their needs and preferences. The plan is outcomes focused and includes details of all areas of support required to meet each person’s individual needs, wishes and aspirations. We ensure support/care plans are reviewed regularly so that they continue to be appropriate and effective. The Plan will be monitored to ensure that individual goals are being met and new goals set to ensure people are assisted to reach their potential.
In order to maintain our standards of excellence, each Client’s complete satisfaction is paramount. We carry out an initial personal assessment in the Client’s own home in order to determine each person’s individual circumstances and requirements. This includes a Manual Handling and Environmental assessment. Then we complete a full risk assessment of your home and record all of this information in your Care or Support Plan. At the same time we discuss our Terms of Business and fully inclusive charges, together with the various methods of payment. Once completed, we ensure that we select only the most suitable candidate for each particular assignment. We regularly monitor the standard of service we offer, encouraging feedback of complements, complaints or constructive criticism.
Most specialist needs can be catered for, whether of a physical or mental nature by staff with the appropriate knowledge and expertise. We ensure that all Care Workers are as reliable and dependable as possible and ensure continuity of supply, only replacing Care Workers where legitimate circumstances arise that necessitate it and are beyond our control. We pride ourselves on proving continuity of care and our carers build strong relationships with their clients that are often formed for years.